Every Spring, I work in the local county VA assistance office. I set up appointments, do filing, and submit paperwork and other clerical work. One of the fascinating parts of my task is meeting and talking to Veterans and their family members as they wait to see the county Veteran Service Officers. It is a fun and rewarding time. It is also a bit disconcerting as I watch people in need of help stymied by their medical history and lack of paperwork.